Privacy Policy

2. Information We Collect

To coordinate pickups, cross-border freight transit, customs clearances, and doorstep deliveries, we collect several categories of information:

• Sender & Recipient Information: Names, physical delivery addresses, postal codes, email addresses, and active phone numbers.
• Consignment & Package Details: Descriptions of goods, parcel dimensions, estimated weights, package contents (e.g. foodstuffs, documents, personal effects), declared values, and necessary customs declarations.
• Tracking & Logistics Data: Real-time delivery status, transit waypoints, courier hand-off stamps, and proof-of-delivery confirmations.
• Account & Commercial Data: Business names, logistics reseller account details, quote request histories, and invoicing transaction records. (Payment credentials are processed securely through certified payment gateways and are never stored directly on our servers.)
• Technical Data: IP addresses, browser types, device identifiers, and analytical cookies that assist in improving web app performance and user security.

3. How We Use Your Information

Your data is collected strictly for legitimate operational purposes, including:

• Processing, routing, and fulfilling your shipment from doorstep pickup to final delivery.
• Complying with mandatory national and international customs regulations and export/import security screenings.
• Providing real-time tracking alerts and status updates via SMS, email, or WhatsApp.
• Assisting customer service teams in promptly addressing shipment inquiries, damage claims, or rerouting requests.
• Preventing fraudulent bookings and maintaining platform security.

4. Information Sharing & Third Parties

We do not sell, rent, or trade your personal data. We only disclose information to trusted parties necessary for executing delivery operations:

• Logistics & Transport Partners: Authorized air carriers, ocean freight lines, customs brokers, and verified local last-mile dispatch couriers.
• Regulatory Authorities: Customs departments, border control agencies, and statutory authorities when required by applicable law.
• Technology Service Providers: Secure cloud infrastructure, database hosting, SMS/email gateway providers, and customer support tooling bound by strict confidentiality agreements.

5. Data Security & Storage

We employ industry-standard technical and operational safeguards to protect your personal information against unauthorized access, loss, or alteration. All communication with our servers is encrypted using modern TLS protocols. Access to sensitive consignment information is restricted solely to personnel and partners with an operational need to know.

6. Your Rights

Depending on your jurisdiction (such as GDPR, NDPR, or applicable data protection regulations), you have rights regarding your personal information, including:

• Requesting access to the personal data we hold about you.
• Requesting corrections to inaccurate or incomplete records.
• Requesting deletion of your data when it is no longer required for regulatory customs or fulfillment obligations.
• Opting out of non-essential marketing communications at any time.